Contact | 01473 956550 |
Suppliers of Information Resources
for education and libraries

Terms & Conditions

This web site is owned and operated by Cambridge Information Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.

Our Contact details:
Cambridge Information Ltd
Tel: 01473 956550

Registered in England No: 2693843
VAT No. GB 571 3541 50

Making A Purchase

Making a purchase could not be easier. Just browse our website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete the order. Alternatively, orders can be placed by phone or email.

For existing customers and bona fide educational and library customers, invoices will be raised on despatch of goods and payment should be made on receipt of invoice. Remittance terms are strictly 7 days nett from invoice date. Overdue accounts will be subject to a monthly interest charge of 2.5% .

Prepayment will be required from non-account holders including private individuals and commercial establishments. Prepayment can be made by Bank Transfer. ProForma invoices can be provided on request.

We do not take payment on the website so please contact us by phone or email to arrange this.

Our bank details are

Lloyds Bank Plc, 48 High Street, Newmarket, Suffolk, CB8 8LF, UK.

Bank Sort Code: 30-95-96
Account Number: 0428468
Account Name: Cambridge Information Ltd

We do not charge for any item until it is ready to ship, unless otherwise requested. Backordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

Shipping And Handling

UK Carriage Charges

We only use trackable, signed for courier services, and can offer a standard 72 hour delivery, or a guaranteed next day delivery (please specify if guaranteed delivery required at time of ordering), at the following rates:

Standard 72 Hour delivery £5 + VAT
Guaranteed 24 Hour delivery £15 + VAT (depending on size of order)

Delivery Schedule

Online access is usually available within 24 hours, depending on licensing arrangements. Any delivery date quoted is our best estimate and not a binding contract.

Faulty Goods & Goods Damaged in Transit

Customers must refuse to accept parcels clearly and visibly damaged in transit.
Customers must inspect delivered goods and advise Cambridge Information in writing, within three (3) working days of receipt, of faulty or damaged goods.

Order Cancellations

As we are agents working on behalf of publishers, any cancellation requests will be referred to the publisher concerned, and their decision will be final.

Tax Charges

Where a product or subscription is liable for VAT a charge at the prevailing rate of VAT is added. All other orders are VAT free.

Reaching Us

If you need to contact us, please email or use the link on the home page, alternatively, you can call on 01473 956550 (International +44 1473 956550).

© Cambridge Information Ltd. Combs Tannery, Stowmarket, Suffolk IP14 2EN Tel: 01473 956550 Email: